DISTANCE SALES AGREEMENT
Last Updated: September 15, 2026
1. PARTIES
Seller:
PRİME İTHALAT VE İHRACAT TİCARET LİMİTED ŞİRKETİ
Address:
FEVZİ ÇAKMAK MAH. ATIŞALANI CAD. GÜMÜŞ TUNÇ IŞ MERKEZİ NO: 8 İÇ KAPI NO: 28 ESENLER / İSTANBUL
Phone: +90 537 681 69 68
Email: primelimited.com.tr@gmail.com
Tax Number: 7331261108
MERSİS No.: 0733126110800001
Hereinafter referred to as the “Seller.”
Buyer: The consumer whose information is provided during the order process.
2. SUBJECT OF THE AGREEMENT
This Agreement regulates the rights and obligations of the Seller and the Buyer regarding the sale and delivery of products ordered electronically through the Seller’s website.
3. ORDER, PRICE AND DELIVERY
The product information, sales price, applicable taxes, and any delivery costs are displayed to the Buyer before the order is confirmed.
The product is shipped using the delivery method presented during the order process. Unless otherwise agreed, delivery will be completed within a maximum of 30 days.
The Seller is responsible for any loss of or damage to the product until it is delivered to the Buyer, in accordance with applicable legislation. In the event of loss or damage during transportation, the Seller will follow up with the shipping company.
4. RIGHT OF RETURN
The Buyer has the right to return the product within 14 days from the date of delivery, without providing any reason or paying any penalty, in accordance with applicable legislation.
The Buyer may also exercise the right of return before receiving the product.
The return request may be submitted in writing or through a communication method that allows the information to be stored on a durable medium.
5. RETURN SHIPPING
Products must be returned in accordance with the return instructions and using the shipping company specified by the Seller in the Pre-Information Form (Ön Bilgilendirme Formu).
When the shipping company specified by the Seller is used for the return, the Buyer shall not be charged any return shipping costs, in accordance with applicable legislation.
If the Buyer chooses a different shipping company, the applicable legislation and the conditions previously disclosed in the Pre-Information Form shall apply.
If the product is defective or does not conform to the Agreement, the Buyer’s legal rights remain reserved, and the Buyer shall not be responsible for return shipping costs that are legally borne by the Seller.
6. REFUND
When the right of return is properly exercised, the Seller shall refund all payments collected from the Buyer, including applicable delivery costs, within 14 days, in accordance with applicable legislation.
The refund will be made using the same payment method used by the Buyer for the purchase, without imposing any additional costs on the Buyer.
7. EXCEPTIONS TO THE RIGHT OF RETURN
The right of return does not apply in cases specified by applicable legislation, including certain products prepared specifically according to the Buyer’s requests and certain products that cannot be returned for health or hygiene reasons after their protective packaging has been opened.
8. PERSONAL DATA AND DISPUTE RESOLUTION
The Buyer’s personal data is processed in accordance with PRIME’s Personal Data Protection Notice (KVKK) and Privacy Policy.
Consumers may apply to the competent Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and competent consumer courts for the resolution of disputes, in accordance with applicable legislation.
This Agreement becomes effective when the Buyer electronically confirms the order and completes the payment. A copy of the Agreement will be made available to the Buyer through a durable medium in accordance with applicable legislation.