Delivery & Returns
You can contact us regarding any questions about your order or the delivery and return process.
WhatsApp Support:
Return Policy
For distance sales, you have the right to return the product within 14 days from the date you receive the product.
Product Inspection & Evaluation
Products returned to us are inspected based on their physical condition, usage status, hygiene requirements, and suitability for resale.
The product should preferably be:
- Unused.
- Unwashed.
- Free from perfume, deodorant, or similar odors.
- In good condition with its hygiene labels and protective elements intact.
- Suitable for resale.
Consumer rights and the exceptions provided by law remain reserved. The right of withdrawal may not apply to certain products that cannot be returned for health or hygiene reasons after their protective packaging has been opened.
Return Shipping
You may send the products you wish to return according to the return instructions provided with your order.
Contracted Shipping Company: Aras Kargo
Agreement Code: ******
When exercising the right of withdrawal, the consumer will not be charged return shipping costs when using the carrier specified in the pre-contractual information.
Refunds
When the right of withdrawal is properly exercised, the payments collected, including delivery costs that are legally required to be refunded, will be refunded within 14 days.
The refund will be made using the same payment method used for the purchase, without imposing any additional costs or obligations on the consumer.
Notifications & Updates
Any necessary information regarding the return process and product inspection will be communicated to you through our WhatsApp Support.
Need Help?
If you have any questions about delivery or returns, please feel free to contact us.